Magento Upgrade

We are aware of all the reasons to make the move, both technical and strategic, but notably focus on what those improvements mean to what merchants care about most, revenue and customer experience. How Appnovation’s Magento experts are able to truly leverage these new features and enhancements across the areas of performance, scalability, flexibility, security and creative are what sets Appnovation’s Magento clients apart from their competitors.

Appnovation’s Magento upgrade professionals can assist with all of the following migrations when it comes to moving up on Magento:

• Magento Open Source to Magento Commerce migration
• Magento 1 to Magento 2 migration

In addition to migrations, our experts can also help with UI/UX/CX design, customization, integration and support.

Magento Technology Consulting

When it comes to the build of your enterprise online Magento-based store our professionals will really get to understand your business, what your goals are and how best to serve your customer which ultimately allows us to help with the following aspects:

• Development, coding and programming - Utilizing best practices and proven techniques, your online store is built to be both secure and scalable while also employing all the function you and your customers would ever need.

• Site optimal architecture - We get to understand your business and help translate into the overall technical concept of how your store will look, feel, function and more.

• Integration with other systems, platforms and applications -  We can advise on the best options technology-wise, given your needs, to integrate with and better still, actually do the integration work ourselves.   

• Creative and UX/UI design options - Our creative is as grounded in aesthetics and your brand as much as it is customer experience and sales revenue, ensuring both a pleasing and performance-based digital experience

• Migrations and upgrades - Whether moving over from another platform or up to the latest version, there is optimal way to make it happen that can ensure both speed and security while not sacrificing performance nor customer experience and that is exactly where we can help.  

• Quality assurance testing - Our QA specialists test and test again, every aspect of your Magento site to make sure when it goes live, it’s going to work, and work well, because loss of function or absence of feature can literally cost money.   

• Enterprise support and maintenance - We can help select (and deliver) the level of coverage you need given the size of your operation coupled with your level of risk tolerance, thus providing an optimal solution to help proactively maintain and reactively support, in case the need arises, your ecommerce presence.

• Supporting and ancillary technology decisions - As much as we would like Magento to do everything, as your operations and needs grow, so do the additional technology considerations to preserve that growth and evolving and positive experience for customers. Through its people and partners, Appnovation possesses intimate knowledge across a wide range of technologies, applications, platforms, frameworks and systems and can help provide the guidance your online store and its continued growth need.

Magento eCommerce Strategy Consulting

It is one thing to build a great and technically high performing online store using Magento, but ensuring that store is really performing from a financial perspective can be a whole other, and extremely important, concern. When it comes to this aspect of your stores performance, our Magento consulting and strategy services excel at providing guidance in such crucial areas as:

• Customer experience and creative strategy
  • Site and page layout for optimal results
  • Up-sell and cross-sell opportunities
  • Streamline the checkout process
  • Personalization and browser tailoring
  • Incentives (shipping, discounts, specials urgency, etc.)  
  • Unique content, stunning images and professional graphics
• Warehouse management, shipping solutions and payment options integration
• Measuring and improving ecommerce sales performance KPIs such as:
  • Sales (hourly, daily, weekly, monthly, quarterly and annual)
  • Conversion rate
  • Customer retention rate
  • Average order value
  • Average margin
  • Cart abandonment rate
  • Refund and return rate
  • Product (or service) affinity (purchased together)
  • Product (or service) relationship (viewed consecutively)
  • Inventory levels
  • Competitive pricing
• Extending reach to new markets and countries (internationalization and global expansion)
• Multi touch digital management  and channel integration (online store, advertising, email, social media, chat, mobile, affiliate, etc.)
• Marketing (site traffic, time one site, pages per visit, pay per click, search engine optimization, micro targeting, social media etc.) and customer service (email, phone call, chat, resolution time, concern classification, etc) considerations.

Appnovation’s Managed Services team and osCaddie portal offer a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team. This combined effort has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers. Additionally, to limit those issues as much as possible, Appnovation provides ongoing and proactive maintenance.

24/7/365 Magento Support

Our global Managed Services team is staffed around the clock with some best technology and Magento experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Benefits and features include:

• A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments.
• 24/7/365 access to the osCaddie customer portal where customers can access the service desk to raise support tickets and feature requests.
• 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution.
• Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked.
• In addition to our Magento partnership, we are also able to leverage our strong business partnerships with other major open technology vendors such as Acquia (Preferred Partner), MuleSoft (Premium), Alfresco (Platinum), Google, Atlassian, Janrain and more.
• Support and maintenance for Magento 1 and Magento 2
• Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs.

Disaster Recovery

Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore

Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments

• Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

• Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.

• Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

• Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

• Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning - Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review - Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.