Magento Consulting
We can build your Magento site and our expert Magento consultants and digital commerce strategy professionals can make it perform too, against both technical and revenue related KPIs.
Appnovation’s experts can provide guidance on the optimal build to deploy to meet both business and technology needs so that you ensure high performance, reliability, security, feature-packed experiences, and scalability for future growth. Furthermore, they can advise on integration with other systems and applications, providing a consistent mobile experience and what it will take to support and maintain it all.
In addition to the technical, our Magento consultants can help with strategy behind the sites performance itself. Advising on ways to raise conversion rates, increase sales, decrease abandoned shopping carts, streamline the checkout process, improve customer retention, take advantage of cross sell and up sell opportunities and much much more. Moreover, our Magento strategy professionals can help with your entire digital ecosystem using analytics and gauging all of your customer touchpoints.
Inspiring possibility and applying innovation at some of the most recognizable brands on the planet.
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Magento Consulting Services
Appnovation offers both technical and strategic Magento consulting services. Not only can we ensure your online store is optimized from a technology standpoint, but we can also provide expert guidance on how to make it generate maximum revenue.
Magento Technology Consulting
When it comes to the build of your enterprise online Magento-based store, our professionals will really get to understand your business, what your goals are and how best to serve your customer which ultimately allows us to help with the following aspects:
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Development, coding and programming - Utilizing best practices and proven techniques, your online store is built to be both secure and scalable while also employing all the function you and your customers would ever need.
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Site optimal architecture - We get to understand your business and help translate into the overall technical concept of how your store will look, feel, function and more.
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Integration with other systems, platforms and applications - We can advise on the best options technology-wise, given your needs, to integrate with and better still, actually do the integration work ourselves.
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Creative and UX/UI design options - Our creative is as grounded in aesthetics and your brand as much as it is customer experience and sales revenue, ensuring both a pleasing and performance-based digital experience
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Migrations and upgrades - Whether moving over from another platform or up to the latest version, there is optimal way to make it happen that can ensure both speed and security while not sacrificing performance nor customer experience and that is exactly where we can help.
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Quality assurance testing - Our QA specialists test and test again, every aspect of your Magento site to make sure when it goes live, it’s going to work, and work well, because loss of function or absence of feature can literally cost money.
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Enterprise support and maintenance - We can help select (and deliver) the level of coverage you need given the size of your operation coupled with your level of risk tolerance, thus providing an optimal solution to help proactively maintain and reactively support, in case the need arises, your ecommerce presence.
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Supporting and ancillary technology decisions - As much as we would like Magento to do everything, as your operations and needs grow, so do the additional technology considerations to preserve that growth and evolving and positive experience for customers. Through its people and partners, Appnovation possesses intimate knowledge across a wide range of technologies, applications, platforms, frameworks and systems and can help provide the guidance your online store and its continued growth need.
Magento eCommerce Strategy Consulting
It is one thing to build a great and technically high performing online store using Magento, but ensuring that store is really performing from a financial perspective can be a whole other, and extremely important, concern. When it comes to this aspect of your stores performance, our Magento consulting and strategy services excel at providing guidance in such crucial areas as:
- Customer experience and creative strategy
- Site and page layout for optimal results
- Up-sell and cross-sell opportunities
- Streamline the checkout process
- Personalization and browser tailoring
- Incentives (shipping, discounts, specials urgency, etc.)
- Unique content, stunning images and professional graphics
- Warehouse management, shipping solutions and payment options integration
- Measuring and improving ecommerce sales performance KPIs such as:
- Sales (hourly, daily, weekly, monthly, quarterly and annual)
- Conversion rate
- Customer retention rate
- Average order value
- Average margin
- Cart abandonment rate
- Refund and return rate
- Product (or service) affinity (purchased together)
- Product (or service) relationship (viewed consecutively)
- Inventory levels
- Competitive pricing
- Extending reach to new markets and countries (internationalization and global expansion)
- Multi touch digital management and channel integration (online store, advertising, email, social media, chat, mobile, affiliate, etc.)
- Marketing (site traffic, time one site, pages per visit, pay per click, search engine optimization, micro targeting, social media etc.) and customer service (email, phone call, chat, resolution time, concern classification, etc) considerations.
Magento Consultants
Appnovation’s Magento consultants bring a wealth of experience and expertise to the table of every engagement. From the technical to the strategic, performance across your online store is their main concern and they have the customer results to prove it.
ur magento consultants will provide help with both the optimization of the Magento platform, as well as the ecommerce strategy behind what will generate the most revenue, leading to the most satisfied customers.
Technical Consultants
Our Magento experts can deliver the following expertise when it comes the Magento platform and creating the optimal performing site experience:
- Development, coding and programming
- Full store architecture and implementation
- Integration with other systems, apps and platforms
- Creative, design and UI/UX
- Quality assurance testing
- 24x7 Support and maintenance
- Security
- Migrations and upgrades
- Supporting and ancillary technologies decisions
Performance Consultants
Our Magento eCommerce performance consultants will help implement digital strategies on a variety of fronts related to your online store and its ability to generate sales and provide a positive customer experience. Specifically our professionals can help with:
- Customer experience and creative strategy related to: site and page layout for optimal results; up-sell and cross-sell opportunities; streamline the checkout process; personalization; browser tailoring; incentives; and, more
- Warehouse management, shipping solutions and payment options integration
- Measuring and improving ecommerce sales performance KPIs such as: sales (hourly, daily, weekly, monthly, quarterly and annual); conversion rate; customer retention rate; average order value; average margin; cart abandonment rate; refund and return rate; product (or service) affinity (purchased together); product (or service) relationship (viewed consecutively); inventory levels; and, competitive pricing.
- Extending reach to new markets and countries (internationalization and global expansion)
- Multi touch digital management and channel integration (online store, advertising, email, social media, chat, mobile, affiliate, etc.)
- Marketing (site traffic, time one site, pages per visit, pay per click, search engine optimization, social media, micro targeting, etc.)
- Customer service (email, phone call, chat, resolution time, concern classification, etc) considerations
eCommerce Strategy Experts
Our ecommerce and digital strategy experts can provide a whole host expertise that can help your online storm improve its performance across a variety of KPIs related to sales, marketing, customer service, customer experience and more.
Specifically conceptualizing, implementing and integrating strategies having to do with:
- Customer experience and creative strategy
- Site and page layout for optimal results
- Up-sell and cross-sell opportunities
- Streamline the checkout process
- Personalization and experience tailoring
- Incentives (shipping, discounts, specials urgency, etc.)
- Unique content, stunning images and professional graphics
- Warehouse management, shipping solutions and payment options integration
- Measuring and improving ecommerce sales performance KPIs such as:
- Sales (hourly, daily, weekly, monthly, quarterly and annual)
- Conversion rate
- Customer retention rate
- Average order value
- Average margin
- Cart abandonment rate
- Refund and return rate
- Product (or service) affinity (purchased together)
- Product (or service) relationship (viewed consecutively)
- Inventory levels
- Competitive pricing
- Extending reach to new markets and countries (internationalization and global expansion)
- Multi touch digital management and channel integration (online store, advertising, email, social media, chat, mobile, affiliate, etc.)
- Measuring and improving ecommerce marketing performance KPIs such as:
- Overall site traffic
- Time on site
- Page views per visit
- Traffic sources
- Time of day visit
- Pay per click (PPC) and Search Engine Optimization (SEO)
- Reviews (product, service, company, etc.)
- Micro targeting
- Social media
- Measuring and improving ecommerce customer service KPIs such as:
- Customer service phone call counts
- Customer service email counts
- Customer service online chat counts
- Average times to handle and resolution times
- Customer concern classifications
24x7 Magento Support & Maintenance
Appnovation’s Managed Services team and portal offer a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
This combined effort has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers. Additionally, to limit those issues as much as possible, Appnovation provides ongoing and proactive maintenance.
24/7/365 Magento Support
Our global Managed Services team is staffed around the clock with some best technology and Magento experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.
Benefits and features include:
- A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments.
- 24/7/365 access to the osCaddie customer portal where customers can access the service desk to raise support tickets and feature requests.
- 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution.
- Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked.
- In addition to our Magento partnership, we are also able to leverage our strong business partnerships with other major open technology vendors such as Acquia (Preferred Partner), MuleSoft (Premium), Alfresco (Platinum), Google, Atlassian, Janrain and more.
- Support and maintenance for Magento 1 and Magento 2
- Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs.
Disaster Recovery
Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.
Environment Backup & Restore
Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.
Maintenance of Environments
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Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.
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Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.
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Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.
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Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.
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Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.
Architecture Review & Capacity Planning
Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.
Service Management Review
Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.
Working with Appnovation
We help brands understand the role digital can play in realizing strategic opportunities and solving real world business problems, always keeping the focus on the customer's experience and the results generated.
Using agile methodology, always keeping you in the loop. Streamlined delivery, cost effective engagements, designed to match your goals, your timeline and your budget.
Magento plus technical optimization times sales and customer strategy equals success is exactly what we can deliver to customers. Sales growth with positive customer experience and peak site performance.
Complete project visibility and multiple open lines of communication from day one. We are available when you need us and continually updating you on your project’s status.
Dedicated account manager, project manager and consistent delivery team provided. We survey all of our clients, the results of which go directly to our CEO
Why Appnovation for Magento consulting and development services
- Ability to integrate Magento with other systems and apps
- Agile Magento Commerce project delivery methodology
- Collaborative, transparent and communicative approach with clients
- Competitive rates for Magento development and integration talent
- Ecommerce & Magento strategy and consulting professionals
- In-house, front-end experts: Business Analysts, UX/UI Specialists & Designers
- Magento Commerce edition development and consulting partner
- Offering 24/7 Magento support and maintenance packages
- Results driven enterprise Magento solutions delivery
- Rigorous quality assurance (QA) testing before “Go-Live” events
- Shorter development times translating to lower costs for client
Related Case Studies
Looking to hire Magento consultants? Need experts in Magento consulting and ecommerce strategy for an engagement? We can most definitely help! Whether you need assistance on an existing effort or end to end project execution, Appnovation can provide the expertise to meet your Magento, ecommerce and digital needs. We’ve delivered thousands of projects, have a client list second to none and what our customers say about working with us speaks volumes. So if you are shopping (or even just thinking about) a Magento project, get a free quote or let’s just talk, either way contact us today to get started.