24/7 Drupal 7 Support & Maintenance
Working with the team at Appnovation was a very collaborative, flexible process, delivering impressive results to help drive TCL’s success in the consumer electronics industry.
Chris Larson
Senior Vice President, North America, TCL
Appnovation is a leader of 24x7 Drupal 7 support and offers a full suite of services for enterprise level entities looking for experts to handle the complex, integrated and ongoing needs of their Drupal 7-based web and application properties. We are there whenever you need us, 24/7/365, but working even harder so that you never have to need us in the first place.
Our Drupal 7 support and maintenance packages are customizable, meant to expand or contract to meet our customers’ needs and can include our professionals performing and assisting with site audits, security updates, upgrades, migrations, code reviews, performance testing and tuning, advisory, user interface design and development, content updates, integration assistance and much much more.
When it comes to your organization's Drupal 7 assets and web properties, we make sure not only are we taking care of the issues as they arise, in the form of round the clock 24/7/365 Drupal support, but are also delivering proactive maintenance to Drupal 7-based properties so those issues never arise in the first place. Appnovation specifically caters to enterprise level entities and our support and maintenance experts are well equipped to handle complex and integrated environments, multiple assets, robust scaling and cybersecurity challenges, ongoing performance maintenance and emergency support.
Drupal 7 will reach its end of life on January 5, 2025 and Drupal 7 is no longer supported. Kickstart your migration discussions with us for a seamless transition.
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Explore in Detail Drupal Support & Maintenance
24x7 Drupal 7 Support
Our support experts have seen it all when it comes to Drupal 7 and are always up to the task to handle anything new that arises.
As much as any company or organization can spend on maintaining their Drupal property or properties, issues can, and almost always will, arise from time to time, some more critical than others.
Appnovation is the Drupal company that not only assists with the deployment and maintenance of your Drupal-based properties but also offers access to our world-class 24/7 emergency and continuous support. Whatever issue arises, companies and organizations can trust that Appnovation’s team of Drupal experts will thoroughly investigate the situation, resolve the issue, and provide the fastest, most cost-effective solution.
Our Drupal experts have seen it all when it comes to Drupal and are always up to the task to handle anything new that arises.
Drupal support can include:
- 24 hours, 7 days a week coverage
- Dedicated subscription and technical manager
- Security monitoring
- Basic and custom application support
- Mission critical response
- Vendor management
- Portal access for ticket logging, tracking and monthly reporting
- Strategic reviews
- Expedited project engagement
- Online ticket creation
- Phone support
24/7/365 Drupal Support
Our global Managed Services team is staffed around the clock with some best technology and Drupal specialists on the planet. Providing support via the MS portal, our customer success team can deliver remote desk side support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.
Disaster Recovery
Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.
Environment Backup & Restore
Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.
Ongoing Drupal 7 Maintenance
Appnovation offers Drupal 7 maintenance and can help enterprise level entities maintain their complex, integrated and/or multi-site/property Drupal properties.
As a leader of Drupal 7 maintenance companies, Appnovation's experts can help enterprise level entities maintain their complex, integrated and/or multi-site/property Drupal environments through a host of ways including bug fixes, security updates and patching, best practices installation and advisory, performance testing and tuning, upgrades and migrations, content updates, and much more.
We start with expert level auditing of your Drupal instances so that our Drupal programmers and maintenance professionals become intimately familiar with how they work and preform so as to provide your organization with the best possible services and make ongoing updates development more effective and efficient. We also make sure you are aware of any changes that we are going to make and can set it up so that your approval is required before doing so and pushing it live.
Finally, our processes are thoroughly proven and QA tested, not to mention our Drupal expertise is unparalleled having built sites for some of the biggest brands on the planet including Pfizer, Cisco, Samsung and Time Inc. to name just a few. Whatever your enterprise level of need for your Drupal-based properties, Appnovation can tailor a maintenance package to suit even the highest of standards and most demanding of requirements. Our specialty is complexity, large scale and integrated environments, providing a superior level of managed services that exceeds any of our competitors.
Maintenance of Drupal Environments
Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.
Application Development Support Business - Drawing from the same resource pool as Appnovation Technology Enabled Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.
Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CSRF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.
Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.
Architecture Review & Capacity Planning
Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.
Service Management Review
Appnovation assigns a dedicated Managed Services Subscription Manager (SM) as the primary point of contact for each client's MS account and related contracts. The SM is fully focused on ensuring client satisfaction and serves as the escalation point for any issues or requests. Additionally, the SM coordinates monthly meetings with clients to ensure the smooth management of their MS account and contracts.
Drupal 7 Support with On-boarding Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
Mean Time To Repair (MTTR)
- P1: 1 Hr Response, 24 hr MTTR
- P2: 2 Hr Response, 48 hr MTTR
- P3: 4 Hr Response, 3 day MTTR
- P4: 24 Hr Response, 1 wk MTTR
- P5: 48 Hr Response, 1 wk MTTR
Included Support Services
- Application support
- Application maintenance
- Bug Fixes
- Application security fixes / patches
- Software patches
- Digital Asset live testing
- Application monitoring (if applicable)
- Back up monitoring (if applicable)
- Deployment
- Access to support portal
- Access to knowledge base & documentation
- Application connectivity
- Included On-boarding Services
- Digital Asset Discovery & Review
- Onboarding Discovery
- Open ticket review
- Technical review
- Configure monitoring
- Portal Training
- Set up in portal
- Set up billing and ticket flow
- Portal and Wiki training
- Configure backup
- User & Support staff training (If Applicable)
- Support script authoring (If Applicable)
- Unlimited Services
The number of tickets that a client can submit.
Drupal Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
Appnovation Drupal support and maintenance benefits include:
- 24/7/365 access to the MS portal where customers can access the service desk to raise support tickets and feature requests.
- 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution.
- A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments.
- Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked.
- Currently offering full support and maintenance for Drupal 7, Drupal 8, Drupal 9, Drupal 10 and Drupal 11.
- Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs.
Customers may continue to contact partner support directly, but by using the Appnovation MS support process they gain the added advantage of the strong ties we have with our hosting partners culminating in even faster turnaround times which otherwise may not be possible.
The MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team. This feature has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers.
Drupal Site Audits
Every support and maintenance engagement kicks off with Appnovation's Drupal professionals doing a deep dive audit of all the Drupal assets within scope for the managed services contract.
Every maintenance and support engagement kicks off with Appnovation's Drupal experts doing a deep dive audit of all the Drupal properties within scope for the support and maintenance contract. We can even go as far as to audit the integrations with other applications and systems to help ensure both continuity and security of those connections and the data shared between them.
Our site audits can include:
- analysis of website's code base
- bug detection
- module and extension functionality assessment
- UX and UI testing
- SEO analysis
- content quantity and quality review
- update and security patch examination
- bottleneck and performance issue discovery
- best practices compliance
- site accessibility
Running an older version of Drupal?
Running Drupal 7, 8, 9 or an even older version and looking to get to the latest version? Appnovation is the Drupal migration company that has a proven methodology for upgrading Drupal and seamlessly migrating your content, users and data.
Running Drupal an older version of Drupal and looking to get to latest version? Appnovation has a proven methodology for upgrading Drupal and seamlessly migrating your content, users and database. We have over 3M+ hours and counting of Drupal work delivered to clients over the years since our inception and we have seen it all when it comes to the Drupal CMS. So if your brand or enterprise is looking for proven methodologies delivered by experienced professionals, they can look no further than Appnovation.
Working with Appnovation
We have a support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments.
Our Drupal 7 support and maintenance is available 24/7/365 so that we are ready at any time you may need us, literally around the world, no matter where. Experts are standing by to help right now.
When it comes to Drupal 7, we have seen it all, and therefore there is no firm better than Appnovation to help with any Drupal issue, problem or catastrophe your business may experience and keep working hard so you never need us in the first place
Complete visibility from day one, working with you, and for you. We have a custom built ticketing system and hotline that has proven reliable over and over again. If you need help, we are there.
We survey our support and maintenance clients after every ticket we complete, ensuring they have ample opportunity to provide feedback on our performance. So far, our ratings have consistently been high across the board.
Why Clients Choose Appnovation for their 24x7 Drupal Support and Drupal Maintenance
- 3M+ hours of Drupal delivered and counting
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Acquia Preferred Partner & Certified Drupal 7, 8, 9 10 & 11 Experts
- Annual subscription based pricing model for support and maintenance
- Clients can be hosted anywhere, internal or external
- Full suite of Drupal support and maintenance related offerings
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of Managed Services support and maintenance services related offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Related Case Studies
Appnovation is a leader of Drupal support and Drupal maintenance. Interested in getting a quote for Appnovation's Managed Services packages? Contact us today and request a quote by filling out a form, emailing us directly or calling one of our global office locations. Our Drupal support and maintenance experts have seen it all when it comes to the Drupal CMS and can provide this expertise to your company so as to improve site performance, maintain quality, ensure security and solve problems.