The National September 11 Memorial & Museum (NSMM) needed an upgrade and redesign of their website to accommodate large volumes of traffic during special events and visits from world leaders. Their team required a mobile-friendly and accessible website that could be easily curated by NSMM administrators. Additionally, they required a solution that would ensure stability, security, and a seamless user experience for both visitors and staff.

Our team executed a series of migrations and upgrades for NSMM’s website, enhancing its functionality and user experience. Initially, we migrated their site from Drupal 7 to Drupal 8, significantly stabilizing the platform and integrating seamless connections with NSMM's cloud-based fundraising, video, and payment systems. This transition provided a robust foundation for their operations. Building on this, we facilitated a smooth upgrade to Drupal 10, enabling NSMM to leverage the latest features and security enhancements offered by the new version. This strategic move ensured that their platform remains cutting-edge and secure, aligned with current technological standards. Appnovation also streamlined the publishing and editing workflow supporting their educational initiatives, and prioritized web accessibility to ensure an inclusive experience for all visitors, regardless of their abilities.

The new site provides both stability and essential new features for visitors. The NSMM publishing team now has access to an enhanced workflow, enabling them to update the site freely while maintaining their brand guidelines and providing an exceptional reading experience. The team continues to effectively represent the powerful and solemn mission that the museum stands for, now supported by a modern, accessible, and robust online presence.