Confluence Software & Expert Services

Appnovation offers its full complement of Confluence services. When it comes to Confluence development, our experts will design and deliver a digital collaboration solution, giving you seamless control of:

• Content Creation, from meeting notes to project plans and more
• Dynamic content sharing and multimedia collaborations
• Development & Customization of all Confluence add-ons
• Page and File Commenting Capabilities
• Creating multiple departmental work sharing repositories
• Connecting to Jira for for quick issues and reports creation in Confluence

We also offer expert:

• Collaboration & Agile Adoption Assistance
• Confluence Strategy
• Confluence Migrations & Upgrades
• Confluence Implementations
• Confluence Integrations
• 24x7 Support & Maintenance for Confluence tools

Appnovation has a team of experts, ready to guide you through the full range of our Confluence development services and support options

We look at Confluence strategy and consulting in two ways. First from a technical perspective on how best Confluence can, and will in the future, fit optimally into your enterprise's IT stack. Secondly we look to help organizations get the most out of Confluence tool so that its fully adopted and leveraged, producing maximum collaboration between your teams of people.

IT Optimization

From an IT perspective, Appnovation provide a full array of technical assistance to ensure that your enterprise is not only successfully up and running on the latest version of confluence, but that it is perfectly optimized within your IT environment for right now as well as into the future. Working with you to understand and plan the appropriate strategy that would identify the best, quickest and most secure way to implement, integration, customize migrate and/or upgrade Confluence. All of which take into account both current and future needs of your technology stack as well as how that stack extends to the business. All in all, Appnovation can provide the technical strategic direction for the technical adoption of the Confluence toolset ensuring it has the functionality and features you want, while also achieving the performance and security you need.   

Leverage Collaboration

When it comes to collaboration tools, and creating a strategy that will streamline everything from document management to secure granular permissions, Confluence is hard to beat.

Appnovation’s Confluence consultants and strategy team are equipped to transform your content sharing capabilities, and enhance your overall digital landscape. With the implementation of features such as document management, permissions, page and file versioning and multiple add on options, we will streamline the efficiency of your business operations.

From improving your ability to create, share and collaborate with your project team, to helping your team organize, publishing and access content in a more streamlined way, Appnovation’s expert Confluence consultants will deliver a tailor-made solution, and a collaboration solution to cover what you need.

24/7/365 Confluence Support

Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Disaster Recovery

Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore

Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments

• Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

• Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.

• Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

• Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

• Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning

Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review

Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.