Contentful Migration Services

Contentful CMS stands out for its ease of use and low maintenance overhead, but even the most streamlined systems require expert oversight to maximize efficiency. At Appnovation, we specialize in providing comprehensive support and maintenance for Contentful, ensuring your digital assets perform optimally around the clock. Our dedicated team of Contentful experts is prepared to swiftly handle any issues that may arise, offering solutions that are both effective and economical.

Our Contentful Support Services Include:

• Always-On Support: We offer 24/7/365 assistance, ensuring expert help is available whenever needed.
• Dedicated Management: Clients receive dedicated support from a technical manager and subscription manager.
• Proactive Monitoring: Our security and performance monitoring preempt issues, maintaining system integrity.
• Flexible Support Options: From basic troubleshooting to advanced application support, including seamless online ticketing and direct phone access.
• Rapid Response: We provide rapid responses to critical issues and manage vendor relations effectively.
• Full Transparency: Use our portal for real-time ticket logging, tracking, and comprehensive monthly reports.
• Strategic Insight: Benefit from regular strategic reviews and quick project engagements to stay ahead.

Global Managed Services

Our Global Managed Services team is composed of leading technology and Contentful specialists who deliver top-tier support. Using award-winning remote tools, our customer success team offers remote desk-side assistance, including screen sharing, to quickly diagnose and resolve emergent issues.

Disaster Recovery

In the event of a service interruption, Appnovation provides immediate disaster recovery services, including emergency hosting. We can restore full functionality with an alternate provider in as little as 30 minutes, depending on your specific requirements.

Environment Backup & Restore

With Contentful's cloud-native architecture, we ensure your environments are backed up offsite through automated processes. This not only provides peace of mind but also facilitates our swift multi-cloud disaster recovery strategy when necessary.

Appnovation's Contentful maintenance services can help enterprise level entities maintain their complex, integrated and/or multi-site/property Contentful environments through a host of ways including bug fixes, security updates and patching, best practices installation and advisory, performance testing and tuning, upgrades and migrations, content updates, and much more.

We start with expert level auditing of your Contentful instances so that our Contentful developers and maintenances specialists become intimately familiar with how they work and preform so as to provide your organization with the best possible services and make ongoing updates development more effective and efficient. We also make sure you are aware of any changes that we are going to make and can set it up so that your approval is required before doing so and pushing it live.

Finally, our processes are thoroughly proven and QA tested, not to mention our Contentful expertise is unparalleled having built sites for some of the biggest brands on the planet. Whatever your enterprise level of need for your Contentful-based properties, Appnovation can tailor a maintenance package to suit even the highest of standards and most demanding of requirements. Our specialty is complexity, large scale and integrated environments, providing a superior level of managed services that exceeds any of our competitors.

Maintenance of Environments

Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

Application Development Support Business - Drawing from the same resource pool as Appnovation Technology Enabled Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CSRF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning

Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review

Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.

Appnovation Contentful support and maintenance benefits include:

• A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments.

• 24/7/365 access to the MS portal where customers can access the service desk to raise support tickets and feature requests.

• 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution.

• Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked.

• Currently offering full support and maintenance for all Contentful versions.

• Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs.

Customers may continue to contact partner support directly, but by using the Appnovation MS support process they gain the added advantage of the strong ties we have with our hosting partners culminating in even faster turnaround times which otherwise may not be possible.

The MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team. This feature has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers.

Every maintenance and support engagement kicks off with Appnovation's Contentful experts doing a deep dive audit of all the Contenful-based properties within scope for the support and maintenance contract. We can even go as far as to audit the integrations with other systems and applications to help ensure both continuity and security of those connections and the data shared between them.

Our site audits can include:

• analysis of website's code base
• bug detection
• update and security patch examination
• bottleneck and performance issue discovery
• best practices compliance
• site accessibility
• SEO analysis
• content quantity and quality review
• module and extension functionality assessment
• UX and UI testing