Appnovation has proven to be an invaluable strategic partner for our digital marketing efforts. Their dedication to creativity and innovation ensures our ability to deliver compelling content and an engaging online experience. With their support, we are well-equipped to achieve our objectives and connect with our audience on a deeper level.
Tourism Board
President & CEO, Client
Being able to effectively design, develop, and deliver a quality shared services center or operation has become a critical factor for the future success of any enterprise level entity.
Our shared services modelling services will consolidate your human resources, finance, operations, IT, supply chain, and other business units to reduce costs and eliminate redundancy.
The shared services approach will make you more agile, streamline your vendor relationships, and bring ongoing cross-functional improvements, all while leading to tangible business results.
Inspiring possibility and providing Corporate Agility & Governance services for some of the most recognizable brands on the planet.
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Shared Services Model Experts
Challenging legal and economic conditions are motivating a proliferation in shared services centers and/or operations as a means to realize reduced costs and greater efficiency.
Challenging legal and economic conditions are motivating a proliferation in shared services centers and/or operations as a means to realize reduced costs and greater efficiency. Furthermore, specifically today, globally, there are now more enterprises possessing shared services operations that support multiple functions rather than those doing only a single function.
Shared services is an operating model that delivers corporate support, consolidating and combining services from the headquarters and other business units into a distinct operating entity based on market-like principles.
Principles of Shared Services include:
- Price Transparency - each service is priced and therefore business units can determine how much they want.
- Market Responsiveness - business units determine the levels of service they want, not what employees think they need.
- Business Management - not managed like a fixed cost, but more managed like a business unit, providing services internally and even potentially externally.
- Proliferation of Best Practices - identify and install best practices globally
- Services Culture - treatment of business units as customers, offering services they value and charging for them
- Standardized Processes - create simplified processes that are standard, maintained and can be improved upon swiftly
A shared services center or operation must be able to compete strongly and consistently with outside vendors. Business units operate normally under marketplace governance in all other respects — they must be open and have the freedom to look for support and other services offerings that meet the same types of tests.
Proprietary ways of doing things and the culture of the corporation are on the outside looking in while best practices have the inside track, if the business units are to gain competitive advantage.
Internal customers are the buyers and can dictate their service needs and services providers must be able to meet those requirements, and those provides can expect to have their offerings (even their ability to offer) evaluated using key performance indicators and measurable criteria.
When so organized and operated, the shared-services center becomes like another business unit, viewed and managed just like an outside vendor would be, with no alternative but to be competitive on pricing and level of services provided.
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Appnovation’s Shared Services Consulting Team’s primary goal is to plan, build and support Shared Services Centers to become extremely effective and efficient, top quality providers of services, exceeding even the most demanding of customer expectations.
Appnovation’s Shared Services Consulting Team’s primary goal is to plan, build and support Shared Services Centers to become extremely effective and efficient, top quality providers of services, exceeding even the most demanding of customer expectations.
Our experts have hands-on experience from years of shared services center setups, change management projects, process re-designs and organizational restructurings.
Our consulting services are tailored to meet the engagements needs and challenges that share services center operations face, while at the same time offer outstanding guidance in managing stakeholders, the project, migration, initial and ongoing performance, change and communication.
Furthermore, our consultants can help you and your organization with strategic planning, design, implementation, and improvement, using their deep cross-functional expertise. Throughout the process, we will work with you collaboratively and with the greatest transparency to ensure your shared services project’s success.
A focus on getting results that can include:
- Growth Acceleration through the ability to integrate companies more rapidly, enter new markets quicker, launch products and service lines faster, manage costs and pricing better, and perform much deeper prospect, customer and market intelligence
- Organization simplification that frees up managers’ time to focus on better serving customers, standardizing business processes, motivating employees and raising their expertise, and getting employees to concentrate on what they can do best
- Lowering of costs significantly through a combination of wage reductions, decreased vendor spends and infrastructure consolidations.
- Greater focus on the customer by aligning all parts of the shared services center(s)/operations to revolve around adding value and doing what is best for the customer.
Shared Services Model Consultants
For the creation of new or refinement of an existing shared services operation, Appnovation uses our deep and expansive consulting expertise to compare and contrast your current state operation with industry best practices, results and our expert’s own experiences.
For the creation of new or refinement of an existing shared services operation, Appnovation uses our deep and expansive consulting expertise to compare and contrast your current state operation with industry best practices, results and our expert’s own experiences.
Equipped with this valuable information and analysis, Appnovation can help your organization build the right solution to handle a specific business problem or need, or create an operations-wide business transformation strategy to help your shared services center become a best in class operation as well as greatly accelerating time to value.
Appnovation will help you and your organization:
- Build a best in class project and program management office and/or capabilities to better control such initiative critical things as cost, scope, time and quality of your own internal projects
- Learn how to effectively manage, deploy and best human capital and technological resources
- Determine the appropriate investments, organization, infrastructure, technologies and tools to support the various processes and procedures necessary for your shared services center/operation
- Run training and skills development workshops targeted at your organization’s and its people’s specific needs
- Create a fully functioning, efficient and effective operational model
- Form the leadership, governance and agility needed to guarantee continued success
Shared Services Center - Planning, Design & Build
- Provide blueprint for creating a successful shared services center/operation.
- Define and refine the company’s organizational and operational strategy
- Design and develop the implementation plan
- Include and incorporate change management in the setup phase of the project
- Construction of a shared services framework and stakeholder alignment/management
- Mature a recruitment and onboarding approach
- Implementation and migration risks assessment
- Enable access to government grants
Project Management Migration
- Save the organization and its people time by avoiding common missteps and pitfalls.
- Present migration management best practices toolkit
- Support stakeholder alignment and relationship management
- Outline required change management stages and platforms
- Define organizational requirements and supply knowledge transfer and a work-shadowing guide
- Evaluate and tailor the migration and risk assessment frameworks
- Assist in accessing government financial grants
Existing Design & Processes - Overhaul, Transformation and Improvement
- We can perform high level assessment interviews, organizational analysis and in-depth workshops.
- Performance gap analysis
- Organizational and process redesign
- Simplification and standardization of processes and procedures
- Set of meaningful metrics and KPIs
- Improved relationship/partnering between shared services center/operation and business unit
- Stakeholder, managerial and employee strategic agreement and alignment
- Introduce and assist in executing culture change
Working with Appnovation
We help brands understand the role digital can play in realizing strategic opportunities and solving real world business problems, always keeping the focus on customer experience and results generated.
We use agile methodology and always keep you in the loop. Streamlined delivery and cost effective engagements designed to match your goals, timeline, and budget.
Appnovation’s corporate agility experts will work with your company to transform your digital capabilities and build digital strategy services that are simpler, clearer, and faster to use.
Complete project visibility and multiple open lines of communication from day one. We’re available when you need us and continually updating you on your project’s status.
Our clients are happy, thanks to dedicated account and project managers, consistent delivery teams, and open communication lines. We know because we ask.
Why Brands Choose Us For Corporate Agility & Governance Services
- Agile business process consulting and transformation methodology
- Change management experts to provide training and coaching
- Award-winning digital experience and solutions
- Collaborative, client-focused approach on engagements
- Cross-functional team of experts based in North & South America, Europe & Asia
- Expertly executed research and corporate agility strategy to deliver fast results
- Front-end experts, business analysts, UX/UI specialists and creative designers in-house
- Rigorous quality assurance (QA) testing before “Go-Live” events
Related Case Studies
Appnovation is a global, full-service digital consultancy. We deliver people-inspired business solutions to our clients.
Embracing the powerful combination of technology and agility, our award-winning team delivers marketing and communications strategies that inspire possibility.
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