Corebridge Financial, formerly AIG, managed internal IT requests through a robust IT Governance framework, but relied on a mix of emails, spreadsheets, and various systems. This approach often led to delays and missed requests.
Leveraging AIG's existing Atlassian infrastructure, Appnovation implemented and optimized Jira Service Management. This integration streamlined workflows, automated ticket creation, and provided clear status notifications to requesters, seamlessly connecting with AIG's systems.
Our collaboration with AIG has transformed their request workflows using Jira Service Management, automating tasks and significantly enhancing efficiency. This new standard for IT Governance now supports over 2000 employees and is maintained round-the-clock by our Managed Services team.
AIG (now Corebridge Financial) operates in regulated financial sectors, relying on a robust IT Governance framework to manage internal requests for new IT systems. The L&R Architecture and Engineering teams play a vital role in the IT Governance workflow. For example, they handle internal requests for authorization to purchase new enterprise software or to deploy a new site. Currently, these requests are tracked and treated via a combination of email, spreadsheets, and systems which can be missed or dropped, introducing significant delays.
Utilizing AIG's existing Atlassian infrastructure, we implemented Jira Service Management as the central request system, enhancing efficiency. Identifying areas for improvement in L&R's Atlassian system, we conducted mapping sessions to configure and optimize Jira Service Management. Customizing its features with marketplace apps, custom scripts, and automation, we seamlessly integrated it with AIG systems, streamlining workflows. Automated ticket creation in other platforms upon predefined statuses ensures unified and efficient communication, providing requesters with clear notifications regarding the status of their requests to the L&R team.
We streamlined request workflows onto Jira Service Management, leveraging its built-in features and marketplace additions to automate tasks, enhancing business efficiency by eliminating fragmentation. This agile solution has become the standard model for IT Governance processes across AIG, adopted by over 2000 employees. Our Managed Services team offers AIG round-the-clock support, ensuring optimal performance and security for the application layer.
At Appnovation, our experts leverage extensive experience across various industries to deliver tailored IT service management solutions. With a focus on integration and automation through platforms like Jira Service Management, we ensure seamless operations and improved governance, demonstrating our capability to adapt solutions to any sector's unique challenges. Discover how our Atlassian Services and Experts can bring agility and efficiency to your organization's IT operations.
