The City of Dearborn needed to modernize its outdated website to improve digital services for over 100,000 residents. The existing infrastructure was outdated, leading to inefficiencies and poor user experiences. A unified digital strategy was required to streamline operations and enhance engagement across city departments.

Appnovation conducted a thorough discovery process, engaging with over 40 city departments and assessing all public-facing and internal digital channels. This research guided our strategic roadmap, which prioritized modernizing Dearborn’s digital presence and aligning it with best-in-class user experiences. We rebuilt the city’s digital infrastructure using Drupal, focusing on scalability, security, and ease of use. By leveraging Drupal’s advanced features like Layout Builder, Paragraphs, and a component-based architecture, we empowered city staff to manage content efficiently without relying on developers. The integration with Google Cloud Platform and Kubernetes provided robust scalability and enhanced security, while automated testing and code quality checks ensured a reliable and secure platform.

The transformation positioned Dearborn as a digital leader in municipal services. The new Drupal platform dramatically streamlined content management processes, reduced operational inefficiencies, and significantly improved user satisfaction. With the implementation of a multilingual virtual agent, Dearborn’s digital channels now provide seamless, secure, and engaging experiences for its diverse community of over 100,000 people. As Karen Dahut, CEO of Google Public Sector, noted, this solution “gives every citizen a voice,” further reflecting the city’s commitment to innovation and excellence in public service.

At Appnovation, we excel in transforming digital experiences across industries. By modernizing the City of Dearborn's outdated digital infrastructure with a scalable Drupal platform and advanced integrations, we streamlined operations, improved user engagement, and reinforced security. Discover how our expertise in Digital Transformation can elevate your digital strategy and drive your organization’s success in the digital age.

Learn more about our work with the City of Dearborn here and here.