Bolttech needed an easy-to-use internal Service Management platform for employee onboarding and application requests.
An MVP was created using Jira Service Management and Refined, delivered in two weeks to support onboarding 100+ new employees.
The platform now streamlines onboarding and request handling, enabling employees to focus on delivering business value.
Bolttech is a new insurance technology company experiencing rapid growth via corporate acquisitions. A need for an internal Service Management platform was vital in helping facilitate:
- Onboarding of new employees
- Fielding asks around the company's application ecosystem, such as Office 365
Bolttech wanted this platform to provide standardization throughout the company while having an easy-to-use user interface to allow employees to find information efficiently.
A global service management platform MVP was created using Jira Service Management (formerly known as Jira Service Desk), leveraging Refined for a branded and customized user experience. The MVP was delivered within two weeks, timed especially to accommodate the onboarding of over 100 employees from a recent company acquisition.
Bolttech is now equipped with a service management platform that can help onboard new and existing employees. The platform's friendly user interface allows users to spend minimal effort in having their requests fulfilled or self-served, enabling them to focus on quickly providing value to the business.
